Are there really no charges?
Our currency and travellers cheques service has been designed to offer the best deal for your foreign currency. This means NO commission (except for Sterling travellers cheques where we charge 2% commission) with competitive exchange rates. We do not charge a delivery fee on any order over £500, though a delivery charge of £4.95 will be charged for orders below this amount. Please note that if paying by credit/debit card, transactions for the purchase of foreign currency and/or travellers cheques, your transaction may be treated as a cash advance by your card issuer, for which a charge may be levied. This is NOT a charge made by TorFX and we have no control over and have no liability for such charges. No such charge will be levied when payment is made by Maestro debit card.
How do I know my payment details are secure?
Our currency and travellers cheque service operates a totally secure order system, so your personal information is fully protected. Our secure server software encrypts all your personal information including credit or debit card number, name and address.
How does this security process work?
All your information is authenticated, before going to a secure computer server. The encryption process takes the characters you enter on your PC and converts them into bits of code that are then securely transmitted over the Internet. Only the secure server can read this data. Finally, we run a data integrity test to make sure that any data sent has been transferred successfully and has not been tampered with in any way. Our processes make sure that any personal information remains personal.
Note: This guarantee only applies to credit / debit card purchases made using a secure server. In the event of unauthorised use of your credit / debit card, you must notify your card provider in accordance with its rules and procedures.
Will my personal details be used for anything other than processing my order?
Your details will only be used by TorFX and selected third party partners if you indicate when you place your order that you are happy to receive offers from time to time which we believe may be of interest to you.
I haven't received my email confirmation, what should I do?
This should never happen as this is a totally automated service. However, in the unlikely event that you do not receive a confirmation by email, this may be an indication that your order has not been received/processed and we strongly advise you call our dedicated Customer Service Centre on 01455 897 805. Please note that calls may be recorded and analysed for fraud protection or training purposes.
How will my order be delivered?
All orders are despatched using Royal Mail Special Delivery, which guarantees next working day delivery before 1:00pm. A signature will be required on delivery of all orders. Customers must refuse to accept any packages which appear to have been tampered with or damaged during transit by Royal Mail. Should you sign for a package which has been damaged or tampered with, we will not accept any responsibility for any financial loss.
Please place all orders at least 3 days before they are required. We will not be liable for any losses or expenses arising from late or non-delivery, if Royal Mail fails to deliver an order, a full refund may only be given after 10 working days of dispatch.
|When will I receive my order?|
|Day order placed | Day order processed | Day order delivered|
|Before 15:00 |
|After 15:00 |
You have chosen to buy TorFX Travel Money.
1. Please Note That:
£2.95 charge on Orders under £500
Enter your name and address details
Note that paying by credit card may incur an additional charge
2. Proceed With Your Application
Please note that until payment is made your travel money order will not be processed.
These points are simply a guide to the minimum acceptance criteria for TorFX ICE Travel Money.
Please ensure you read their terms and conditions and see a full list of charges.
When collecting your Cash or Travellers Cheques from any shops, please ensure you bring your valid passport and the credit/debit card you used to pay for this order.
How to Pay
Pay now - The fastest and easiest way to pay is by debit card or credit card. Make a simple one off payment whilst signing up. Confirmed highly secure website, with card and personal details protected.