Credit card fraud causes more complaints

Published on 1 January 1970 by Raffick Marday

There has been a 29 per cent rise in complaints to the Financial Ombudsman Service (FOS) about credit cards in the past year.

The majority of cases regard credit card fraud, but there are also a "substantial number" which are about point-of-sale purchases and cash machine withdrawals.

Chip and PIN credit cards were supposed to make using plastic safer, but the FOS hasn't seen a reduction in the number of complaints. However, they comment that the trail created by chip and PIN does help when investigating complaints.

Many credit card users also complained about special deals they take on cards – such as 0 per cent APR.

The main problem appears to be consumers struggling to understand how repayments will be made to the transferred balance and when interest starts to be charged.


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