Prepaid Cards and Top Up Locations

Topping Up Your Prepaid Card

Topping up your Prepaid Card could not be easier. You can use the following methods:

  1. Online via the prepaid card website using a debit card
  2. Online via the prepaid card website using a credit card
  3. Online via the prepaid card website using a top up voucher code
  4. Cash at any Post Office Branch
  5. Cash at any of 22,000 PayPoint outlets
  6. Cash at Payzone outlets
  7. Cash at epay outlets
  8. Card to card money share
  9. Via bank transfer or standing order (directly from a bank account)

To load your card via debit card, simply login to your account and follow the instructions. There is a fee of £1.00 to load your card in this way and the maximum amount is £250 per day. Please note, only UK issued debit cards may be used with this service. If your bank authorises the transaction, funds will be loaded to your prepaid card immediately. Your UK debit card must be registered at the same address as your prepaid card.

To use a Post Office Branch to load your card, please hand over your card and ask them to swipe through their till. They will then ask how much you would like to load. There is no charge to load your card in this way and funds are normally loaded onto your card the next working day but it may take up to 48 hours for your card to be credited. Please note that cash loaded on a friday or over the weekend will not be available until Monday morning. To find your nearest Post Office Branch, click here.

Always remember to ask for and keep your receipt in case of any problems

To use a Paypoint outlet, hand over cash and your card and they will be able to load it for you by swiping your card through the yellow PayPoint terminal. Please keep your receipt as proof of load. A charge of 3% applies to loading done in this way but funds are credited to your card immediately. All charges will be deducted from your card’s balance. To find your nearest PayPoint outlet, click here.

Always remember to ask for and keep your receipt in case of any problem.

You can also load money on to your card from a bank account, using bank transfer or standing order. If you want to have your wages paid regularly on to your card.  If you want to make a one off banking transfer, please use the account and reference information found below. Topping up like this is free.

Once they receive funds from you, these will normally be credited within 2 hours of receipt during business hours (M-F 9am-5:30pm – excluding bank holidays) .

Balance Enquiry

It is important that you know what your balance is to avoid any embarrassing situations at the checkout! There are three ways you can do it:

  1. On the web site – It’s free!
  2. Call their customer services line using the automated features 24/7
  3. To check your balance using your mobile phone, just text BALANCE XXXX (where XXXX is the last 4 digits of the card number on the front of your card) to the SMS number given by the company. Your card balance will then be returned to you by text. There is no cost to use this service but use will be monitored and will be withdrawn if abused. The mobile phone you use must have the same number as used on your Prepaid Card application. If your phone number changes or you didn’t include a mobile phone on your application, please contact us from the “your details” section of the account maintenance functions.

MasterCard Acceptance

Your Prepaid MasterCard Card is on a global network and can be used at over 32 million merchants worldwide where tour Prepaid Card bears the MasterCard Acceptance Mark which means you’re all set for the following benefits:

  • One card for shopping and ATMs.
  • Access your own funds (directly from your prepaid account).
  • Safer than cash**.
  • Keeps track of spending. You get a receipt when you pay and a detailed listing of every purchase on your online statement (including date, place, and amount).
  • Lets you shop everywhere you see the MasterCard Acceptance Mark

Card to Card Money Share

If you share money with friends or family in the UK or abroad regularly, then you can make this money available to them at very little cost using your Prepaid Card.

After you receive your card, you need to order an additional secondary Prepaid Card from the website or via customer services. When you receive this, you can post this secondary card abroad* to the person you want to share money with.

Load money on to your own card, and then decide, how much money you would like to make available to the person you sent the secondary card to. The person with the secondary card can then spend the money in the normal way, or withdraw it from an ATM machine anywhere in the world where MasterCard cards are accepted.

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