AVOID THIS CARD!
I’m sorry to start with shouting as I’m quite a reasonable person really, but I have had such awful trouble with Tuxedo that I felt I should find somewhere on the web where I would be able to warn other people about their useless service.

Firstly; topping up the card when it finally arrives is a bit hit and miss -if you put the money in over the counter at a post office then it will be credited pretty instantly. However when I’ve paid stuff in at the bank using all the details they gave me to do so the money didn’t appear at all. I rang them (in India) and they denied all knowledge of the payment being received. I checked again with my bank and the payment had apparently been taken by Tuxedo but not given to me; so, back onto Tuxedo.

They again denied it had been paid in. I was getting quite cross and asked to speak to a superviser – was this the magic word perhaps because the guy at the other end suddenly sounded worried and ‘found’ the deposit straight away. How odd. I might also add that another favourite of Tuxedo phone operators is to tell you that the computer system is down and they can’t look your details up; this has happened several times to me now. Strangely when they forget they’ve told you that they do seem to have access to the net as they were able to look up my local bank details in the UK. They were also able to tell me details about my account when they presumably ‘forgot’ that they were unable to access the account.
Now, I signed up for email alerts to let me know if the account was credited or if money was taken out. These don’t work either – I had £50 paidn into the account last week. The next day an email told me £50 had been withdrawn! And now for the next and perhaps the most serious part – the Tuxedo website where you can check your account hasn’t worked for more than a month. I was therefore unable to check my balance, and thinking there may have been some fraud had to go straight to a cashpoint and take the money out again. Really, the service I’ve had has been terrible and the customer service people either don’t care or don’t know. I would stay away from Tuxedo – I’m not sure of the alternatives but one of the other prepaid cards must be better than this lot.
Incidentally I would have rated them as zero for value and service but could only get a minimum of one star!

I thought as I had a barclays account and tuxedo is apparently part of barclays that when I was in there I would ask them about it ‘never heard of tuxedo .. so that says it all really.

The account is fine if you dont care when money is paid in, not worried about being charged for standing orders being paid in, not able to speak to anyone who makes sense and you dont mind a round trip of the local towns to find a cashpoint that accepts your card.

Overall I am not impressed with tuxedo

I have had NO problems whatsoever with Tuxedo,my money gets into the account extremely fast either through a Post Office or Barclays….

I appled for a card and the fee (£9.99) was taken from my account – no card arrived and when I contacted Tuxedo I was told that they could not find my application or payment but they would be happy to take details over the phone at a cost of £9.99. This I declined. I found the call system very slow with lots of “bumf” to keep you waiting and when I got through to some one they said I should call another number. Only to be told to contact the first person again. Finally asked me to email them details of my accoount etc – 24 hours later and still no reply. Am now going through a dispute resplution to reclaim my money.