MBNA ‘biggest improver’ in customer satisfaction

Published on 13 January 2010 by Raffick Marday

<br />   MBNA 'biggest improver' in customer satisfaction<br />Banks need to step up their customer service to keep their cardholders happy, according to a new survey.

10,000 credit card users were asked to rate their providers, and the difference between the best and worst companies was a massive 22 percent.

That means it’s more important than ever that customers check they’re on the best deal by looking at what’s available.

Overall nearly three quarters of credit card holders were satisfied with the everyday service provided by their card company.

MBNA was the biggest improver, jumping from the bottom last year to eleventh, rising from an overall satisfaction score of 68 percent to 74.

Meanwhile the survey found half of customers had held onto their card for more than five years, despite not checking to see if their interest rate is competitive.

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